BOOKING TERMS AND CONDITIONS
All arrangements are subject to the supplier's (transport/accommodation/tour provider) regulations and conditions detailed on tickets, vouchers, travel brochures, at accommodation premises, on transport vehicles, or as advised at the time of booking.
DEPOSITS & FINAL PAYMENT
You will be required to pay a non-refundable deposit on booking. Your consultant will advise you of all other payment due dates. These dates must be adhered to in order to secure your booking. Quoted prices are valid for cash, cheque and direct bank deposit. Please note that payment by cheques will need to be made at least 5 business days prior to the due date to allow for processing. Payment by credit card will incur the following fees:
Payment with Credit Card:
1.30% fee standard Mastercard
1.50% fee standard Visa
2.20% fee Premium/Corporate Visa or MasterCard
2.20% fee Amex
2.75% fee Diners
3.25% fee International credit card
To pay via credit card now click this link – https://pay.travelpay.com.au/KALEIDOS
**NAMES MUST BE AS PER YOUR PASSPORT**
A valid passport is required to travel internationally. Most countries require the validity to be at least six months beyond the return date to Australia.
PLEASE NOTE IT IS YOUR RESPONSIBILITY TO ENSURE YOU HAVE AT LEAST 6 MONTHS VALIDITY ON YOUR PASSPORT UPON ARRIVAL BACK INTO AUSTRALIA AFTER YOUR TRAVEL.
CANCELLATIONS, CHANGES AND REFUNDS
Please note that a 20% cancellation fee applies to all bookings. All deposits are non refundable and change fees from the supplier and from Kaleidoscopic Travel will apply when changing your travel arrangements. Some of your Travel Bookings will be Non Refundable and Non Changeable, as outlined by the third party supplier at time of booking.
Changes to your bookings that are not deemed as Non-Refundable and Non-Changeable will attract a change fee. The Change fee will comprise of an agency fee for time and service, the third party supplier or wholesaler’s fee and any difference in fare or rate for the new dates you wish to change to.
Airlines now offer different baggage allowances, dependent on your travel plans, your frequent flyer status, and your class of travel. We recommend that you check the relevant airlines website or your e-ticket prior to your travel, as these allowances vary regularly. Some domestic fares do not allow checked luggage. Please check your booking conditions for details.
FREQUENT FLYERS & SPECIAL REQUESTS
Please advise your consultant of any frequent flyer numbers and special requests (e.g. meals, seating). It is advisable that you retain all boarding passes until your frequent flyer points have appeared on your statement.
Travel Insurance is strongly recommended by our office and Department of Foreign Affairs. You must obtain a Product Disclosure statement relating to the travel insurance product you are considering purchasing and you should read this document before making any decision about whether to acquire the product. Should you opt to decline travel insurance you may be required to sign a disclaimer.
VISA AND DOCUMENTATION RESPONSIBILITIES
It is the passenger's responsibility to ensure they have the appropriate documentation to travel including visas. We are happy to assist you in determining visa requirements wherever possible.
HEALTH, VACCINATIONS & TRAVEL ADVICE
Please check with your local doctor or specialist vaccination clinic for up to date health requirements.
Please note that we do not control nor have a relationship with online suppliers or online only booking engines. If you decide you would like us to book product (such as holiday rentals or unvetted homes/hotels) via these mediums on your behalf, then you accept that we have no control over the quality of the product provided and you do so at your
MAKING PAYMENTS AND THIRD PARTY INSOLVENCY COVER
Kaleidoscopic Travel sells travel options via third party suppliers and wholesalers. We strongly recommend you pay for your travel arrangements using your credit card which will attract a credit card fee of between 1.3% and 3.25% depending on the card type (please refer to the above schedule of credit card fees). This comprises the bank charges and protection against supplier insolvency via the ACS Chargeback Scheme. This is delivered by the Australian Federation of Travel Agents (AFTA) https://www.afta.com.au/atas/acs for suppliers and wholesalers who are members of the AFTA Industry body. Should you decide to pay via direct bank deposit you will not be covered by the Scheme protecting you against supplier and wholesaler insolvency.
Kaleidoscopic Travel is unable to obtain affordable insurance to manage risk and therefore excludes liability for loss related to a supplier or wholesaler who becomes insolvent. Should you decide to pay via direct funds/direct deposit against our advice you accept this risk.
THIRD PARTY SUPPLIERS AND WHOLESALERS
We book via third party suppliers and wholesalers. Whilst we comply with Australian Privacy laws outlined on our website https://www.ktravel.com.au, we are not able to guarantee how these third party suppliers and wholesalers store your data. We are required to give your details to third party companies in order to book your travel arrangements. By advising us to book your travel you are giving us permission to give your details to third party suppliers and wholesalers.
ACCEPTANCE OF TERMS, CONDITIONS AND PRICING
These terms and conditions will appear on your Client Statement when making a booking. By making a payment relating to this Client Statement you are accepting the terms and conditions as outlined on the document.